Return Policy

Conditions to return is not responsible for replacement or return if customers choose the wrong device type. And products defects caused by improper operation of users cannot get replacement or return right.

In the following conditions, takes the responsibility.
 If products are received not as description, customers can negotiate with us and get replacement if proved.
Problems like improper packing, false serial numbers are included. Detailed device description on is copied from official documents. We are not responsible for description mistakes. Please note that pictures on is not actual item shipped but only a sample in stock. Packing and pictures of each product are as received.
 For used devices, the condition is only an evaluation from our technicians. Actual condition is as it is for all
used ones.
 If any problems with our products during warranty, we will repair them for free. If fails to repair defective ones and can’t offer the same device type for replacement, we will refund you the total money except shipping costs.

How to return

If products buying from us meet the above 3 return conditions, please follow the next steps to get them repaired, replaced or refunded. Firstly, please contact with our support team through our Live Chat, calls or support-email for detailed problems.

Secondly, after receiving confirmed email from, please send devices back to us. will check the products. Defected ones will get repaired and resent. Those cannot be repaired will be replaced with same device type if we have any in stock. Total amount excluding shipping fees will be refunded if we failed to repair and replace.


Please pay attention to the following principles when returning devices to us.
 Customers are responsible for returning and resending shipping costs. Please remember to send us resending shipping fees after receiving our email for repair or replacement. Resending will be delayed if no shipping fees received.

 Please take care of the packing when returning. New devices shall be in original box along with original accessories. Used ones need to be in original packing from

You can contact with our Live Chat, support phone numbers and support email if you have any questions and problems with this policy or your return issues. We will try our best to make you satisfied. reserves the right to revise and update this policy. Please come back for updates.

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